exprs

Return and Refund Policy

Date: June 12, 2025

At Exprs, we take pride in offering curated products from small and mid-sized businesses across India. We strive to ensure you have a satisfying shopping experience with us. Please read our Return and Refund Policy carefully to understand your rights and obligations when initiating a return or requesting a refund.

  1. Returns Eligibility

Returns are accepted only for:

  • Defective, damaged, or incorrect items received.
  • Items that are unused, unwashed, and in original packaging with tags intact.

We do not accept returns for:

  • Products purchased on sale or during special promotions.
  • Personal use items such as masks, toiletries, or custom-made/handcrafted items unless they arrive damaged.
  • Minor color or texture variations due to screen resolution or handcrafted nature.
  1. Return Request Timeline

To be eligible for a return:

  • You must raise a return request within 48 hours of delivery.
  • You must email us at sales@exprs.in with your order ID, photos of the item, and a brief description of the issue.

Once your request is approved, we will initiate a reverse pickup wherever available.

  1. Return Pickup and Shipping
  • For eligible returns, Exprs will arrange for reverse pickup through our logistics partners.
  • In certain pin codes, you may be required to ship the product back at your own cost. Reimbursement for such shipping is not guaranteed and will be evaluated case-by-case.
  • Returned products must be securely packed to avoid further damage.
  1. Refunds
  • Refunds will be processed once the returned product has been received and inspected.
  • Refunds are issued as:
    • Original payment reversal (if feasible), or
    • Store credit for future purchases.
  • Please allow 7-10 business days from product receipt for the refund to reflect in your account.

Refunds will not be issued in the following cases:

  • Product is used, damaged due to misuse, or missing original packaging.
  • Return is initiated after the allowed timeline.
  1. Exchange Policy
  • We currently do not support direct exchanges.
  • You may place a new order once your return has been processed and a refund/store credit is issued.
  1. Cancellations
  • Orders can only be cancelled before dispatch.
  • To cancel, contact us at sales@exprs.in with your order ID.
  • Once dispatched, the order cannot be cancelled and must go through the return process (if eligible).
  1. Contact Us

If you have any questions about our Return and Refund Policy, please write to:

Exprs Coordinates
Email: sales@exprs.in
New No 78, Saradha Apartments, 1st Floor, 3rd Main Rd, Gandhi Nagar, Adyar, Chennai – 600020